You have the right to request a copy of your mental health records. To request your records, please submit a written request by email or secure client portal messaging to your treating clinician or to the practice directly. Records will be provided in accordance with Texas law and applicable privacy regulations. Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws. If records are requested on behalf of another individual, documentation verifying legal authority is required – examples include guardianship documentation or medical power of attorney. Records will be provided within the timeframe required by Texas law. If you have questions about accessing your records, please contact Birdsong for assistance.

If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division. This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas. These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.

The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly. The Council can provide information about licensure, regulations, and the complaint process.

Under the “No Surprises Act,” as of January 1, 2022 medical facilities are required to provide a “Good Faith Estimate” to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you. For more information, visit the Good Faith Estimate page or click the button below.